Return and Refund Policy

Last updated: 8 September 2026

EU Study Support provides education guidance, consultation, application support, visa preparation guidance, and digital learning resources. Refund eligibility depends on the service purchased and the work already completed.

1. Refund Timeline

Approved refunds are processed within 7 to 10 working days after confirmation of approval. Bank, card, mobile wallet, or payment-gateway processing times may vary depending on the payment provider.

2. Refundable Service

Bangladesh to Portugal: €1,500

For candidates applying from Bangladesh to Portugal, the total service fee is €1,500: €100 to open the file and start work, €400 after receiving the offer letter, and €1,000 after visa approval. If the visa is refused after the first two payments totaling €500, EU Study Support refunds €200; the remaining €300 is non-refundable. The final €1,000 is not due if the visa is refused.

Applying from within the EU: €1,200

For candidates applying from within the EU, the total service fee is €1,200: €250 to open the file and start work, €250 after receiving the offer letter, and €700 after visa approval. If the visa is refused after the first two payments totaling €500, EU Study Support refunds €250; the remaining €250 is non-refundable. The final €700 is not due if the visa is refused.

These refunds apply only to EU Study Support service fees. Third-party costs remain separate. Existing purchases remain subject to the terms agreed at the time of purchase.

3. Non-Refundable Services and Digital Products

Consultation sessions, digital courses, downloadable resources, EU Blueprint access, profile assessment, financial guidance, visa consultation, and services already delivered or started are non-refundable unless the route-specific visa-refusal refund in Section 2 applies or a written agreement states otherwise.

4. Third-Party Fees

University fees, embassy fees, government fees, translation, courier, insurance, banking, payment gateway charges, and other third-party charges are not collected as EU Study Support service fees and are non-refundable by EU Study Support.

5. How to Request a Refund

To request a refund, contact us through the website contact form or email info@eustudysupport.com with your full name, order number, payment date, service name, and reason for the request. We may ask for supporting documents where needed.

6. Contact

For refund questions, contact EU Study Support at info@eustudysupport.com or through the Contact page.

Proof from students who made it.

Student stories from our community.

I am incredibly thankful to EU Study Support for their outstanding assistance with my student visa for Portugal. Navigating the higher education visa process seemed daunting at first, but their team was there every step of the way, providing clear instructions and expert advice. Thanks to their dedication and seamless support, my visa was successfully approved! I highly recommend their services to anyone dreaming of studying abroad.

Md Reyadul Alam RatinPortugal Visa Approved

I want to express my deepest gratitude to EU Study Support for making my dream of studying in Portugal a reality. From the very beginning, their team provided exceptional guidance and support, ensuring all my documents were perfectly prepared for my higher education student visa application. Getting my visa approved felt like a huge milestone, and I couldn't have done it without their professional and dedicated help. I highly recommend EU Study Support to any student looking to pursue their academic goals abroad!

Md Alamin DawanPortugal Visa Approved

There were many things to prepare during my Portugal visa journey, so having proper guidance made a real difference for me. EU Study Support helped me understand the process and kept me informed about what I needed to complete at each stage. I especially appreciated having someone to contact when I was unsure about something. Finally receiving my visa was an amazing feeling, and I’m thankful to the team for being there during this journey.

MD Shaker Nayeem2026

Getting my Portugal visa was a big moment for me, and I’m really thankful to EU Study Support for their guidance during the journey. What I liked most was that the team explained the different steps clearly, so I always knew what I needed to prepare next. From working on my application to finally receiving my visa, their support gave me confidence throughout the process. Thank you to the team for helping me reach this milestone

MD Abdul Mazid Kisoyan2026

From the beginning, the EU Study Support team was clear about what I needed to do and helped me stay on track at every stage. What I appreciated most was being able to reach the team whenever I had questions about my documents or visa process. Receiving my Portugal visa is a very special moment for me, and I’m thankful to EU Study Support for contributing to this journey.

Sazzad Hossan2026

I’m very happy to have received my Portugal visa. EU Study Support guided me throughout my journey and supported me whenever I needed assistance. Their guidance made the admission and visa process much easier and more organized for me. I’m grateful to the team for being part of this important journey and helping me reach this milestone. I would recommend EU Study Support to students planning to study in Portugal.

MD Rafiuzzaman Rafi2026

Receiving my Portugal visa was a wonderful moment for me. EU Study Support kept the process organised and helped me understand what needed attention at each stage. Whenever I felt unsure, the team gave me a clear answer and helped me move forward without losing focus. I appreciate their patient support and the calm way they guided me through such an important journey.

Nipa Rani Sarker2026

EU Study Support stayed beside me from university admission through the final visa preparation. What I valued most was having one team that understood the complete journey and could guide me whenever a new requirement appeared. Their steady support saved me a great deal of confusion. Receiving my Portugal visa felt like a major milestone, and I am thankful they helped me reach it.

MD Sultan Mahmud Sony2026

The admission and visa journey initially felt complicated, but EU Study Support broke it into smaller, manageable steps. Their explanations helped me understand the purpose of each document instead of simply collecting papers without direction. That clarity reduced much of my stress and helped me feel in control of the process. I am delighted with my Portugal visa result and grateful for their dependable guidance.

Afroze Mst. Sumona

I appreciated the personal attention I received from EU Study Support. My questions were taken seriously, and I always knew what I should prepare next for my Portugal application. That consistent communication gave me confidence, especially during the waiting periods. I am very happy that my visa was approved, and I value the team’s role in helping me stay prepared and positive throughout the journey.

Shahida Akhter Meem2026

For me, the most useful part of EU Study Support’s service was the structured document preparation. The team helped me understand what was missing, what needed correction, and how to present my application properly. Their practical feedback kept me from feeling overwhelmed. I am pleased to have received my Portugal visa and grateful for the careful guidance that supported me along the way.

Shahriar Hossain2026

EU Study Support gave me direction when I needed to make important decisions about my study journey. Rather than giving me vague advice, the team explained the available steps clearly and helped me understand what I could realistically do next. Their approachable support made it easier to ask questions and stay confident. I am grateful for the clarity they brought to the process.

ZarisStudent Success

The visa stage was the most demanding part of my journey. EU Study Support helped by reviewing my documents carefully and explaining the requirements in plain language. Their timely responses meant I did not have to face every uncertainty alone. The preparation and reassurance I received made a difficult period far more manageable, and I am very satisfied with the support they provided.

RohanVisa Approved

Securing admission to the university I wanted was an exciting achievement. EU Study Support helped me organise the application, understand the required materials, and present everything with greater confidence. I especially valued their ability to make unfamiliar requirements feel straightforward. Their assistance kept my application moving in the right direction, and I would recommend them to students who need practical admission guidance.

IsmailVisa Approved

My main concern was understanding the scholarship and application requirements. EU Study Support helped me organise the information, focus on the relevant documents, and avoid feeling lost among the different steps. The team’s practical guidance gave me a clearer plan and encouraged me to keep going. I truly value the time and attention they gave me during this part of my academic journey.

SabbirVisa Approved

Clear communication made a real difference in my experience with EU Study Support. When I needed an answer, the team responded quickly and helped me prepare the correct documents without unnecessary confusion. Their guidance allowed me to approach each stage with more confidence. I am delighted to have received my visa and thankful for the efficient, supportive service I received throughout the process.

ShailaVisa Approved

What stood out to me was how transparent EU Study Support was about the next step. I was never left wondering what I should do or which document needed attention. That consistency helped me remain patient and confident until the final decision arrived. I am very happy with the outcome and appreciate the team’s dependable support from the beginning of the process to the end.

RakibVisa Approved

Hear From Our Students

MD Abdul Mazid Kisoyan

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

Getting my Portugal visa was a big moment for me, and I’m really thankful to EU Study Support for their guidance during the journey. What I liked most...

Read full story

Nipa Rani Sarker

2026-2027

Receiving my Portugal visa was a wonderful moment for me. EU Study Support kept the process organised and helped me understand what needed attention at each stage. Whenever...

Read full story

MD Sultan Mahmud Sony

Lisbon School of Economics and ManagementIndustrial Management, Operations and Sustainability2026-2027

EU Study Support stayed beside me from university admission through the final visa preparation. What I valued most was having one team that understood the complete journey and...

Read full story

Afroze Mst. Sumona

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

The admission and visa journey initially felt complicated, but EU Study Support broke it into smaller, manageable steps. Their explanations helped me understand the purpose of each document...

Read full story

Shahida Akhter Meem

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

I appreciated the personal attention I received from EU Study Support. My questions were taken seriously, and I always knew what I should prepare next for my Portugal...

Read full story

Shahriar Hossain

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

For me, the most useful part of EU Study Support’s service was the structured document preparation. The team helped me understand what was missing, what needed correction, and...

Read full story