Return and Refund Policy

Last updated: 8 September 2026

EU Study Support provides education guidance, consultation, application support, visa preparation guidance, and digital learning resources. Refund eligibility depends on the service purchased and the work already completed.

1. Refund Timeline

Approved refunds are processed within 7 to 10 working days after confirmation of approval. Bank, card, mobile wallet, or payment-gateway processing times may vary depending on the payment provider.

2. Refundable Service

Bangladesh to Portugal: €1,500

For candidates applying from Bangladesh to Portugal, the total service fee is €1,500: €100 to open the file and start work, €400 after receiving the offer letter, and €1,000 after visa approval. If the visa is refused after the first two payments totaling €500, EU Study Support refunds €200; the remaining €300 is non-refundable. The final €1,000 is not due if the visa is refused.

Applying from within the EU: €1,200

For candidates applying from within the EU, the total service fee is €1,200: €250 to open the file and start work, €250 after receiving the offer letter, and €700 after visa approval. If the visa is refused after the first two payments totaling €500, EU Study Support refunds €250; the remaining €250 is non-refundable. The final €700 is not due if the visa is refused.

These refunds apply only to EU Study Support service fees. Third-party costs remain separate. Existing purchases remain subject to the terms agreed at the time of purchase.

3. Non-Refundable Services and Digital Products

Consultation sessions, digital courses, downloadable resources, EU Blueprint access, profile assessment, financial guidance, visa consultation, and services already delivered or started are non-refundable unless the route-specific visa-refusal refund in Section 2 applies or a written agreement states otherwise.

4. Third-Party Fees

University fees, embassy fees, government fees, translation, courier, insurance, banking, payment gateway charges, and other third-party charges are not collected as EU Study Support service fees and are non-refundable by EU Study Support.

5. How to Request a Refund

To request a refund, contact us through the website contact form or email info@eustudysupport.com with your full name, order number, payment date, service name, and reason for the request. We may ask for supporting documents where needed.

6. Contact

For refund questions, contact EU Study Support at info@eustudysupport.com or through the Contact page.

Proof from students who made it.

Student stories from our community.

I’m very happy to have received my Portugal visa. EU Study Support guided me throughout my admission and visa process and helped me whenever I needed assistance. Their guidance made the entire journey much easier and less stressful for me. I’m grateful for their support and happy that they were part of this important journey. I would recommend EU Study Support to students who are planning to study in Portugal.

Afroze Mst. Sumona

My experience with EU Study Support has been very positive. They guided and supported me throughout my Portugal admission and visa journey, which made the whole process much easier for me. Whenever I needed help or had questions, I received the necessary guidance. I’m very happy to have received my Portugal visa and grateful to EU Study Support for being a part of my journey. I would happily recommend their services to students who are planning to study in Portugal.

Shahida Akhter Meem2026

My experience with EU Study Support was really positive. They supported me throughout my admission and Portugal visa process and guided me whenever I needed help. The whole journey became much easier with their assistance, and I’m very happy that I finally received my visa. I truly appreciate their support and would recommend EU Study Support to anyone planning to study in Portugal.

Shahriar Hossain2026

EU Study Support made my journey much easier. Their team guided me clearly, answered my questions, and gave me confidence at every step.

ZarisStudent Success

Eustudy provided exceptional visa support during a stressful time. Their expertise was a game changer for me.

RohanVisa Approved

Thanks to EU Study Support, I got into my dream university. Their guidance made all the difference in my application.

IsmailVisa Approved

The support I received throughout the scholarship process was invaluable. I could not have done it without their help.

SabbirVisa Approved

Clear guidance, fast support, and the right documents helped me move forward with confidence.

ShailaVisa Approved

EU Study Support made the process easier to understand and helped me stay confident until the final result.

RakibVisa Approved

Hear From Our Students

Afroze Mst. Sumona

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

I’m very happy to have received my Portugal visa. EU Study Support guided me throughout my admission and visa process and helped me whenever I needed assistance. Their...

Read full story

Shahida Akhter Meem

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

My experience with EU Study Support has been very positive. They guided and supported me throughout my Portugal admission and visa journey, which made the whole process much...

Read full story

Shahriar Hossain

NOVA IMS Universidade NOVA de LisboaInformation System2026-2027

My experience with EU Study Support was really positive. They supported me throughout my admission and Portugal visa process and guided me whenever I needed help. The whole...

Read full story