Privacy Policy

How EU Study Support collects, uses, and protects your data

Last updated: 25 May 2026

EU Study Support respects your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

EU Study Support provides education guidance, application support, consultation, visa preparation support, and related student services for people interested in studying in Europe.

Website: https://eustudysupport.com/

2. Personal Data We Collect

When you contact us, submit a form, book a consultation, purchase a service, or communicate with us, we may collect:

• Name, email address, phone number, and country of residence.
• Academic background, preferred destination, intended course, budget, and study goals.
• Documents you choose to share for assessment, such as CV, academic certificates, passport details, sponsor details, bank-related document summaries, and visa-related information.
• Payment and order information processed through WooCommerce and payment providers.
• Technical data such as IP address, browser type, device information, cookies, analytics events, and security logs.

3. Why We Use Your Data

We use your data to:

• Respond to enquiries and provide consultation or application guidance.
• Assess your profile and recommend suitable countries, universities, programs, or services.
• Prepare documents, support application submissions, and guide visa or residence-related steps when you request those services.
• Process bookings, orders, payments, invoices, refunds, and customer support.
• Improve website performance, security, spam prevention, and user experience.
• Meet legal, tax, accounting, anti-fraud, and regulatory obligations.

4. GDPR Legal Bases

Under GDPR, we rely on one or more of the following legal bases:

• Consent: when you submit a form, request information, accept optional cookies, or choose to share documents with us.
• Contract: when we need your data to provide a paid consultation, application service, or support package.
• Legitimate interests: for service improvement, fraud prevention, website security, and customer communication, where your rights do not override those interests.
• Legal obligation: where we must keep records for tax, accounting, payment, or compliance purposes.

5. Sensitive or Document Data

Some application and visa support may involve sensitive personal documents. We only ask for documents that are relevant to the service you request. You should not send unnecessary documents. Where possible, you may hide or redact information that is not needed for assessment.

6. Sharing Your Data

We do not sell your personal data. We may share necessary information with trusted service providers only when required to deliver our services, such as:

• Payment processors, WooCommerce, email delivery, CRM, analytics, hosting, and security providers.
• Universities, admissions offices, translation/document support providers, or visa-related service partners, only when you ask us to support that process.
• Authorities or professional advisers where required by law.

7. International Data Transfers

Because our services involve students and institutions in different countries, your data may be processed outside your country of residence. Where GDPR applies, we aim to use appropriate safeguards, such as trusted processors, contractual protections, and only sharing what is necessary.

8. Cookies, Analytics, reCAPTCHA, and Security

Our website may use cookies and similar technologies for essential site functions, security, spam prevention, analytics, and performance. We may use Google reCAPTCHA to help protect forms from automated spam and abuse. Google may process technical information according to its own privacy terms.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

9. How Long We Keep Data

We keep personal data only as long as necessary for the purpose it was collected, including customer support, service delivery, tax/accounting records, legal obligations, dispute handling, and security. Application documents are kept only for a reasonable period unless you ask us to delete them earlier and we are legally able to do so.

10. Your GDPR Rights

If GDPR applies to you, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where legally possible.
• Restrict or object to certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to a data protection authority if you believe your rights have been violated.

11. Data Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. No website or online transmission is completely risk-free, so please avoid sending unnecessary sensitive information.

12. Contact Us

For privacy requests, data deletion, correction, or questions about this policy, contact EU Study Support through the website contact form or by email at nayemportu24@gmail.com.