Return and Refund Policy

Last updated: 20 August 2026

EU Study Support provides education guidance, consultation, application support, visa preparation guidance, and digital learning resources. Refund eligibility depends on the service purchased and the work already completed.

1. Refund Timeline

Approved refunds are processed within 7 to 10 working days after confirmation of approval. Bank, card, mobile wallet, or payment-gateway processing times may vary depending on the payment provider.

2. Refundable Service

For the Full Study Visa Application Processing package, if a student receives a visa refusal, EU Study Support may refund the eligible portion of the EU Study Support service fee according to the package terms published at the time of purchase.

3. Non-Refundable Services and Digital Products

Consultation sessions, digital courses, downloadable resources, EU Blueprint access, profile assessment, financial guidance, visa consultation, and services already delivered or started are non-refundable unless a written agreement states otherwise.

4. Third-Party Fees

University fees, embassy fees, government fees, translation, courier, insurance, banking, payment gateway charges, and other third-party charges are not collected as EU Study Support service fees and are non-refundable by EU Study Support.

5. How to Request a Refund

To request a refund, contact us through the website contact form or email info@eustudysupport.com with your full name, order number, payment date, service name, and reason for the request. We may ask for supporting documents where needed.

6. Contact

For refund questions, contact EU Study Support at info@eustudysupport.com or through the Contact page.